How to Share Event-Specific Manuals and Files with my Customers

This tutorial shows you how to share event manuals and files in the Toddoo Organiser Portal, so your customers can easily find and download them. You’ll open your event, go to the Manuals and downloads tab, and upload your files with titles and descriptions. You can also choose an image for each file and set the display order. Once published, customers will see each manual as a card they can click to download. The process takes about five minutes. Make sure your filenames don’t include special characters and decide the order of items before adding them.

Step-by-Step Quick Guide

- Open the Organiser Portal.

- Go to the Events section.

- Select the event you want to manage.

- Open the Manuals and downloads tab.

- Click Add manual or download.

- (Optional) Upload a cover image.

- Enter a Name — this is the title customers will see.

- Enter an Order number — this sets the card’s position.

- (Optional) Add a short Description.

- Upload the document file you want to share.

- (Optional) Toggle Active to publish the manual.

- Click Add to save.

- Confirm the new manual card appears in the list.

Common Mistakes & Fixes

- Name field left empty → Add a name; it’s required to save.

- Order not defined → Fill in the order number to control listing sequence.

- Manual not visible → Enable the Active switch to publish.

- Unsupported file format → Upload only supported formats like PDF or DOCX.

- Wrong order → Adjust the Order value to reposition the manual.

FAQ

Q: Where do I add manuals?

A: Go to the event workspace and open the Manuals and downloads tab.

Q: Which fields are required?

A: Both Name and Order are required to save the manual.

Q: Can I change a manual later?

A: Yes. Open the manual from the list, edit the fields, and save.

Q: Why can’t my customers see the manual?

A: Make sure Active is enabled and the correct event is selected.

Q: Can I delete a manual?

A: Yes. Use the delete icon in the manual’s controls.