How to Find Customer Uploads

This guide walks you through finding files uploaded by customers for your event in the Organiser Portal. You need access to the Organiser Portal and a selected event. You’ll open the event, go to Uploaded by Customers, apply filters if needed, and download or export files. The result is either a downloaded file or a CSV export with all filtered uploads.

Estimated time: 2–5 minutes.

Tip: use date filters to narrow results and always confirm you’re viewing the correct event.

Step-by-Step Quick Guide

- Open Your Routes in Toddoo.

- Click the Organiser Portal tile.

- Open Events from the organiser menu.

- Select the correct event.

- Go to the Uploaded by Customers tab.

- Apply filters if needed.

- Click on the file row to download each file, or click Export to generate a CSV overview.

Common Mistakes & Fixes

- Wrong area → You’re in another portal. Go to Organiser Portal.

- No results after filtering → Remove or widen filters such as date or file type.

- Wrong event → Check the event name at the top and change if needed.

- Invalid date format → Use valid dates for Start Date and End Date.

- Limited access → Request organiser rights if you cannot view or download uploads.

FAQ

Q: Where can I find the uploads?

A: Open your event settings in Organiser Portal and select Uploaded by Customers.

Q: Which fields are always required?

A: None. You just need to have an event selected.

Q: Can I filter again after downloading?

A: Yes. Adjust filters and download or export again.

Q: How can I fix a failed export?

A: Remove strict filters and try Export again.

Q: Who can perform this action?

A: Users with organiser access to the event.